Our Commitment to Quality
At Sial Supplements, we deal in high-performance health products. Due to the nature of our inventory (ingestibles), our return policy is strict to ensure the safety and hygiene of all our customers.
- Seal Integrity: We strictly do not accept returns if the product seal has been broken, tampered with, or if the product has been used.
- Damaged or Incorrect Items: If you receive a damaged product or the wrong item, you must notify us via WhatsApp at +92 309 0580008 within 24 hours of delivery.
- Unboxing Video Requirement: To claim a refund or exchange for damages, a clear unboxing video is mandatory. This helps us hold the courier service accountable.
- Change of Mind: We do not offer refunds for “change of mind” once the order has been dispatched.
- Refund Processing: Approved refunds are processed via Bank Transfer or Easypaisa within 5–7 working days.
2. 100% Authenticity Guarantee
Zero Compromise on Authenticity
The supplement market is flooded with counterfeits, but at Sial Supplements, we guarantee 100% Originality. Your health is our priority.
- Verified Imports: Every tub of protein and container of pre-workout is sourced directly from authorized importers or the brands themselves.
- Verification Codes: Every product comes with its original brand scratch-code or QR code. You can verify your purchase directly on the official manufacturer’s website (e.g., Optimum Nutrition, Rule 1, MyProtein).
- Sialkot Direct Hub: We ship directly from our climate-controlled facility in Sialkot, ensuring your supplements are never exposed to extreme heat that could damage the formula.
- Fresh Batch Policy: We only stock the latest batches with long expiry dates.
3. Shipping Policy
- Dispatch: Orders placed before 3:00 PM are dispatched the same day.
- Standard Delivery: 2–3 Days (Lahore, Islamabad, Sialkot, Gujranwala).
- National Delivery: 4–5 Days (Karachi, Quetta, Peshawar, and other cities).
- Tracking: A tracking number will be sent via SMS/WhatsApp once your order leaves our Rangpura warehouse.
