Our Commitment to Quality

At Sial Supplements, we deal in high-performance health products. Due to the nature of our inventory (ingestibles), our return policy is strict to ensure the safety and hygiene of all our customers.

  • Seal Integrity: We strictly do not accept returns if the product seal has been broken, tampered with, or if the product has been used.
  • Damaged or Incorrect Items: If you receive a damaged product or the wrong item, you must notify us via WhatsApp at +92 309 0580008 within 24 hours of delivery.
  • Unboxing Video Requirement: To claim a refund or exchange for damages, a clear unboxing video is mandatory. This helps us hold the courier service accountable.
  • Change of Mind: We do not offer refunds for “change of mind” once the order has been dispatched.
  • Refund Processing: Approved refunds are processed via Bank Transfer or Easypaisa within 5–7 working days.

2. 100% Authenticity Guarantee

Zero Compromise on Authenticity

The supplement market is flooded with counterfeits, but at Sial Supplements, we guarantee 100% Originality. Your health is our priority.

  • Verified Imports: Every tub of protein and container of pre-workout is sourced directly from authorized importers or the brands themselves.
  • Verification Codes: Every product comes with its original brand scratch-code or QR code. You can verify your purchase directly on the official manufacturer’s website (e.g., Optimum Nutrition, Rule 1, MyProtein).
  • Sialkot Direct Hub: We ship directly from our climate-controlled facility in Sialkot, ensuring your supplements are never exposed to extreme heat that could damage the formula.
  • Fresh Batch Policy: We only stock the latest batches with long expiry dates.

3. Shipping Policy

  • Dispatch: Orders placed before 3:00 PM are dispatched the same day.
  • Standard Delivery: 2–3 Days (Lahore, Islamabad, Sialkot, Gujranwala).
  • National Delivery: 4–5 Days (Karachi, Quetta, Peshawar, and other cities).
  • Tracking: A tracking number will be sent via SMS/WhatsApp once your order leaves our Rangpura warehouse.